Practical
Frequently asked questions
What our guests ask us most often. For anything else, a call or an email is all it takes.
Arrival & departure
What time can we arrive?
Rooms are ready from 3 pm. If you arrive earlier, we will keep your luggage and the town is yours.
And check-out?
By 11 am. A late check-out may be possible depending on availability; ask us the day before.
Is there a lift?
No: the house has three floors and a beautiful staircase. We will carry your luggage up.
Your stay
Is breakfast included?
It is served every morning from 8 am to 10:30 am, in the courtyard or the lounge. It is not included in the room rate: you can add it when booking, or ask for it on site, at €12.50 per person.
Are the rooms air-conditioned?
Yes, all of them, with reversible air conditioning that you control in each room.
Can we come with children?
Of course. The Loft sleeps up to two adults and two children; an extra bed can be added in some rooms on request.
And pets?
Yes, on prior written request only, sent to bienvenue@maison-du-collectionneur.com before your arrival. A supplement of €25 per pet per night applies.
Access
Where can we park?
The street is pedestrian, but contact us before you arrive: we can let your car in. Drop your luggage at the door, then park at the Mignet or Carnot car park, a few minutes' walk away.
Is the house accessible to guests with reduced mobility?
The house is a historic private mansion reached only by stairs: there is no lift. Unfortunately, the rooms are not accessible to guests with reduced mobility or wheelchair users. For all our guests, we gladly carry luggage up to the rooms.
How do we get here from the TGV station?
Shuttle or taxi, about twenty minutes. From Marseille-Provence airport, allow thirty minutes.
Booking
What is the cancellation policy?
Bookings made directly (on our website, by phone or by email) can be cancelled free of charge up to 4 days before arrival. Bookings made through an agency or a booking platform can be cancelled free of charge up to 5 days before arrival. After that, the conditions of your rate apply (see our terms of sale).
Why book direct?
Because our best conditions are always kept for those who book with the house — and because we get to talk before you arrive.